Hi Darlene,
How is your sms reminders going two years later? SCC is now sending SMS reminders. We implemented this about six months ago. We use our print house PML to capture the information for us. The customer can register for rates by email or sms reminders though our council website. They must agree to the terms and conditions (i.e that it is their responsibility to enter the correct mobile number and they have the responsibility to adjust the registration should their mobile number change etc.). Our Customer Services staff do not play a role in our process at all.
I am happy to discuss in more depth in your still require this information.
