Hi Jeanette, firstly, no rates are refundable as the ordinary land rates are based on the rateable value issued by the Valuer General, irrelevant of any thing else. (Apart from a Valuation Objection or Re-Ascertainment.) Secondly, the decision regarding what service charges should apply, be refunded etc should be made buy the relevant department for each service. Your Council will have (or should have) policies in regard to these matters which will guide their decisions, which they should then convey to you, preferably in writing (even via email) so that it can be recorded against the assessment should any further queries arise. Don’t let the other departments pass the buck to you to make the decision – unless part of your Job description includes being employed by those departments. Good luck.
