Hi Trevor, At Shellharbour City Council we offer Weekly. Fortnightly, Monthly, Quarterly and Yearly Direct Debits from Savings Accounts.
I have a question for all Council’s offering Weekly, Fortnightly and Monthly Direct Debits – Do you charge interest if the quarter is not paid in full by it’s due date, even if the direct debit was calculated to have the full years rates paid in full by 31 May the following year?
For our new Direct Debit Customers who take up the DD plan during August (for example), when they start paying weekly, fortnightly or monthly, the first quarter is never paid by the due date (and usually the second isn’t either) unless they pay a lump sum. We charge interest even if on a direct debit plan but are looking at reviewing this…
Any comments would be most helpful
Thank you, Carla
