Hi Trevor, we hold the payment in a suspense account for 2 instalments in the hope that the ratepayer will contact us once they receive a missed instalment notice or the next instalment notice. If they do contact us we ask for a proof of payment (bank statement showing payment) & then transfer the payment to their account.
If they don’t contact us & we still can’t identify the account we refer the details of the payment to Post Billpay & request that they reverse the payment back to the credit card used to make the payment.
When I first requested Australia Post do this they were reluctant but we’ve since sent several lists to them, usually with 5-10 different payments at a time & they’ve processed reversals for all credit cards that were still current.
Thanks,
Simone
