Hi Trace,
If BPAY we get the customer to initiate via their bank
If BPOINT we do in BPOINT back office.
All other payment forms are refunded by EFT (customer has to give details of course).
Very few cheques issued these days.
It has been working very well
(the reason we ask customer to initiate BPAY reversal with their bank – rather than with us is to mitigate the risk of us organising a refund and the bank doing a BPAY reversal as well). We almost got caught twice where the customer said they hadn’t approached the bank but obviously had. We find it best they instruct the bank and we just follow the process.
Cherie
