Hi yes we have the same issue and as we are merged and still on 4 different systems we had a lot of trouble trying to make the reports look the same. I did tell them them they should have told us this time last year on how they required the information not 2 weeks ago. We have done the best we can but its not all how they wanted it. We couldn’t pull some of the info out retrospectively for last year in their required format.
We have never supplied the beneficiary details in the spreadsheets before.
Will be interesting to see whether they approve the claim am expecting lots of emails.
