Hi Cherie,
I asked Centrelink this prior to making our electronic application form live. The answer they provided is below.
“I can confirm that an electronic version of a customer’s consent to access Centrelink Confirmation eServices stored in Council’s records management system would be sufficient. As per clause 4.4 of the Centrelink Confirmation eServices terms a Business must retain, and securely store, each Customer consent record for a period of 2 years from the date the Business ceases to provide the Concession, Rebate or Service to the Customer, and maintain a filing system that enables efficient retrieval. This customer consent record can be an electronic record of the consent.”
We also scan, store & destroy the original for any hard applications we receive.
Thanks
Simone
