Hi Melissa
We have more than 10,0000 ratepayers but one of the criteria we used when analysing whether BPay view would be appropriate for us was the percentage of existing payers who used BPay as their preferred method of payment. Over 60% of our payments come in via Bpay so it made it quite an easy decision to go with BPay view. After 11 months we have just under 1,000 people registered.
You should also investigate how your printer/3rd party agency requires BPay view to be administered by you and them.
Remember that BPay view currently does not comply with section 710 of the LGA 1993.
Hope this helps.
Robert