[Tracey Walker]

Hi All,
I have received further confirmation from Human Services in relation to the verbal and online application forms.

Councils will need to provide their identification process for both verbal and online applications prior to setting up and using the application forms?
Yes, Council will need to advise us of how you will ensure that the person signing the authorisation for you to make an enquiry into Centrelink Confirmation eServices (CCeS) is in fact the customer making the application. Under the CCeS Policy, when accessing and using Customer information a Business must confirm the identity of the Customer prior to obtaining consent.

What would be the minimum requirements accepted by Human Services considering that Council’s do not hold date of birth, although we have been working in the background with state government to try and get this information included on Sale transfers?

It would be at the discretion of the Council how you identify the customer, we do not set any requirements for this.

Council is also required to be able to retrieve the consent section of the application form for review purposes if/when called upon. For verbal consent, this may be a recording or notation made on the customer’s record. For online applications, this may be in a check box within the form online, or an electronic version of the signed form. Page 15 of the attached CCeS Procedural Guide details further information in regards to customer consent which may assist you with this and the above.

Document link: CCeS Procedural Guide