Hi Dave,
Short answer is no, but I don’t think your issue is with granting a concession its with a concession ceasing. The letter issued by Centrelink usually has a commencement date and an end date on it. What this then means is that document is only valid for the period stated (I believe 14 days) which technically means they are only eligible between the start and end date.
So, if you have levied the rates and they become eligible grant the rebate according to the date they go on, then take them off based on the end date on the letter.
Seems ridiculous but those are the rules. We had the same issue happen here which also escalated to the local member and we advised as per above. Our process has always included taking a copy of the letter which is attached to the PCC application and we ask the ratepayer to post or bring in a copy of their card when they get it. Mostly we ask them to come back once they have their card and people agree to this.
Good luck.
Regards,
Andrew
