Penrith City Council is allowing these customers to re-apply over the telephone. From our point of view we have a form signed by the customer that says “unless I revoke my consent, this applicant Consent record is a permanent consent, and may be relied on by the Council until such time as I revoke it” and we are taking that as being current even after we removed their rebate (they haven’t revoked their consent).
We still have a signed consent form to show Centrelink, so we don’t feel there are any other barriers stopping us.
Matthew.
