Hi David, Fred also failed us on our first audit due to application forms completed pre our electronic records system not being located. We have around 2,500 pensioners & I took one staff member away from normal duties for one-two weeks with a list of pensioners to go through trim & mark off any that we had a completed form for. For the rest (around 400) we sent letters requesting that new applications be completed. We received allot of queries (from the ratepayer, their family members, accountants, legal representatives) & most weren’t happy & some phoned more than several times.
I think in the end the one to two weeks spent going through the applications that we did have to reduce the number of letters we needed to send was well worth it.
We also had around 60 that didn’t reply to the first letter. For these we removed the rebate codes & sent a letter & another application form with their July Notice advising that a rebate could not be granted for the new year until they completed the application. We received almost all of these back soon after.
Simone
