[Linda Fury]

Hi David

We have had 2 audits in the last 2 years (one being on Tuesday) and we have “failed” both of them.

The first audit we had they identified that we didn’t have consent forms for half of the 20 accounts they wanted to see the forms for.

From this first audit we then pulled all of the old forms that were archived and bought them back to Council where the staff them scanned them into Trim if they were still eligible for a rebate.

From this process and our own internal audit processes we are now part way through checking our 15,000 plus pensioners to see if Council holds a pension concession application form in Trim and if not we are writing to them, together with a pension application form, and asking them to sign it and return it to Council.

We have had about 25 calls (so far) in relation to this, some of them not so nice, but we are still in the process of checking our pensioners.

From the audit this week we have failed again because we haven’t “retained and securely stored Customer Consent records for a minimum of 2 years” – these people were deceased – but we still have to keep the forms for 2 more years.

We too have been made aware that if department is not satisfied that we have taken the required actions by 9 March 2017, the department will consider further options in relation to our use of CCeS including potentially suspending access or withdrawing our approval to use CCeS.