Hi Michelle,
We have a range of situations where we are aware of discrepancies (exceptions that are reported as mismatches) with pension concession names and ratepayer names. For example, a surname “O’Donnell” in our rates system doesn’t match “ODonnell” on Centrelink’s system; a ratepayer with the name of (for example) Susan Therese Pardy but the Centrelink record is Therese Pardy because they go by their second name; or a spelling mismatch like “Faye” and “Fay”.
So do you have other records that are ‘known’ mismatches that you could note and record for future exception reports? (We keep track of these using notes or memos and when the exception report comes in we note next to it the reason that the PC is still to be granted based on the notes we have previously recorded).
Just trying to think of other ways around knowing that it will come up as an exception but where you know that it is in fact the same person…
Cheers,
Susan
