Hi Tracey
We have exactly the same issue as Cherie and allow it with great reluctance. On many occasions the monies get transferred into trust as we cannot identify who had made the payment. I’ve investigated a lot of private companies and how they do it. Have a look at Telstra they have a system where the customer generates a remittance advice so they have some way of tracking the payment. Still not a perfect solution where the onus is on the customer to advise you they have made a payment.
Robert
