Hi Karen,
If the owner authorises adding additional service charges to the rates, and the collection is on the usual collection day, we add it to rate.
Otherwise, we bill the tennant through debtors. We bill these charges quarterly in advance, so the service can be cancelled if not paid. We also don’t refund part way through the quarter if the tennant cancels the service. We’ve found this reduces the amount of admin required, compared to billing in arrears for actual collections.
Regards,
Ian
