Hi Mick
We set up a link on our website that all the agents use (they are referred there if they don’t use it) that allows them to notify us of a change of address.
As part of this request the agents MUST send through a copy of the Managing Agents form that shows that they are acting on behalf of the owner. We will not change addresses unless we have that form.
Once they have completed this, the application comes to us through a One Council request. This is then actioned by the Rates Information & Services Team.
Any change of address that are not from a real estate agent, are in writing or over the phone. The written requests are processed by Customer Services and they are stored in Trim. If they are taken over the phone a Customer Action Request is raised in One Council and these are also processed by Customer Service.
Let me know if you need any more information
