[Andrew Butcher]

Hi Dallas
We have been consulting with our Communications team about a welcome letter from the Mayor but not had a lot of traction.
For a number of years now the sector has been engaging with State Government entities to try and receive additional contact points on the NOS. This has recently started up again but no time frames agreed to yet.
A significant number of ratepayers that we took formal recovery action against had not updated their address with us between purchase date and recovery, so we came with the attached, which we send to all new ratepayers at the time of receiving the NOS transfer.
We use Pathway and the ‘update my details’ form on our web is linked into the Pathway customer request module. Selecting the property is a mandatory field so changes are always linked back to the property, we also ask for current mailing address for confirmation purposes. We vet all requests and don’t allow agents or businesses to make changes on line, and follow-up with the applicant if necessary (or discrepancies).
During our debt recovery process we extract the phone numbers and email address from our NAR based on the information provided.
Hope this is helpful.

NNO

Regards,
Andrew