Hi Dallas,
We send a NOL to any accounts that still have rates outstanding. We used to send one to each and every transfer but it just got too time consuming for the “nicety” of the process. I’m the same as Andrew and have been in numerous discussions over the years with our Communications team to create a Welcome pack/letter but still nothing has eventuated.
I do like Campbelltown’s approach in asking for further contact details. I may look at changing ours up a bit.
Hope this helps
Andrea
