Hi Andrea
We currently charge a direct debit dishonour fee of $26.00. We are increasing this each year towards $30. This direct debit rejection fee is based on our estimate of the fee charged to Council by the bank plus our administration costs, which includes our staff having to contact the ratepayer due to non-receipt of the rate instalment and reprocessing of the direct debit to ensure the instalments is receipted correctly. This fee is a direct cost and Council does not profit from it. Thanks
