Hi Lyndal,
We had a similar one a few weeks ago. We got a copy of the card that had “TPI” on it but the disability was saying “No” in the verification and the customer was adamant that they were on a disability payment. On investigation we found he was receiving benefits under the MRCA. I guess customers who receive a Special Rate Disability are on a different disability type than standard DVA customers so for MRCA SRD payment recipients you need to look at the SRD field to say yes (as you did).
I didn’t realise that we could get MRCA results for the DVA enquiries but I contacted Centrelink and got ours updated yesterday. Before that we were asking the customers to provide a letter from the DVA so you have helped my by pointing that out (THANK YOU). If anyone else wants the MRC added to their results just contact the Centrelink Helpdesk: helpdesk.ccs@servicesaustralia.gov.au and they will send a form to fill out and return.
I also guess that the start date for the SRD is similar to the start date for a pension concession card where you keep trying different dates until you get a hit. I would rely on this start date unless the customer can provide other evidence of some other earlier start date.
Kind regards,
Matthew
