Hi Pete,
I have emailed you a copy but I thought I would add the info here to for the benefit of others as well.
This is the wording of our letter. Our old letter was reviewed as we received complaints about it as well and this is what our Communications Team came up with:
Dear Sir/Madam,
We have been advised by Centrelink and/or the Department of Veterans’ Affairs that your eligibility for the pension rebate on your Council rates has ceased. As a result of this information your future rates notices will be issued without the pension rebate.
We understand that there may be a number of reasons for the change in your eligibility to receive a rebate and that you may be receiving this letter at a difficult time.
If you believe that you are, or still should be entitled to a rebate please contact either Centrelink or the Department of Veterans’ Affairs to discuss your concerns.
Please do not hesitate to contact Council on XXXXX if we can be of any assistance.
Kind regards,
Matthew
Penrith City Council
