[Andrew Butcher]

Hi Peter and Matt

We do similar to Penrith, here is a copy of our letter, if anyone wants it I am happy to email or add to this post. We use Pathway Customer requests to record phone applications and to collect on-line data. Requests are linked to the property and complies with the OLG electronic/phone application forms.

I refer to your Pension Rebate Concession on land rates and charges and wish to advise that our records need to be updated as part of our annual audit requirements.

Your concession rebate for 2022-2023 will not be affected however without updated details changes may occur from 1 July 2023.

We acknowledge that this is an inconvenience and in response we have set up an online and an over the phone service to collect the information needed.

To update your information;
1. Online – go to campbelltown.nsw.gov.au, click on Apply for it, scroll down to Rates and select Pensioner Concession Rates Rebate Application and have your Pensioner Concession Card handy.
2. Phone – 4645 4935 and have your Pensioner Concession Card handy. If this property is owned jointly with other pensioners could they be available at the time of your call.
3. In person – by visiting our Customer Service Centre at 91 Queen St Campbelltown – please bring your Pensioner Concession Card with you

If you have any questions or need further information please do not hesitate to contact our Revenue Team on 4645 4935.

Hope this is helpful.

Regards,
Andrew