Hi Cherie,
Our Customer Service call centre handles basic rate enquires. This is a new change (approx. 6 months). Previously our 3 Revenue Officers handled all calls but with growth & increased work volumes it was becoming difficult to keep on-top of everything else without an additional resource so I have trained our customer service team & provided them with a basic enquires FAQ’s guide to ensure consistency with any information that they provide ratepayers. 603 updates are still handled by rates team only.
Thanks
Simone
