Hi Courtney,
Wollondilly issues a generic SMS reminder 3 days after each instalment due date to every overdue account that we hold a number for. ‘Friendly reminder! Rate instalment was due DD/MM/YY. Please refer to rate notice for payment options or contact Wollondilly Shire Council on (02) 4677 1100’
We don’t have an opt in but collect mobile numbers from enquires & other applications & hold a number for about 30% of ratepayers. Ratepayers can opt out by phone.
The first couple of times we issued them they had a big impact & reduced the number of missed instalment notices that we issued (which are always issued 2 weeks after the instalment due date) compared to the previous quarter.
This initial impact has died down more recently though & at some point we’ll commence having alook at a way we can commence using our recently implemented rates customer portal to push out a more personalised SMS.
Kind regards,
Simone
