Reply To: SMS reminders
Hi everyone,
Sorry for the late reply on this one. An SMS is not a notice and should not be intended to take the place of a notice, so section 710 would not apply. We send SMS reminders after instalments are missed. Mobile numbers are provided to the City of Sydney voluntarily and in acceptance of our terms and conditions which include our Privacy Management Plan. We advise why we are collecting the details and how we will use the information.
The Office of the Australian Information Commissioner provides advice on its website about Privacy Policies. It states:
“An organisation or agency’s privacy policy must tell you:
* their name and contact details
* what kinds of personal information they collect and store
* how they collect personal information and where it is stored
* the reasons why they need to collect personal information
* how they’ll use and disclose personal information
* how you can access your personal information, or ask for a correction
* how to lodge a complaint if you think your information has mishandled, and how they’ll handle your complaint
* if they are likely to disclose your information outside Australia and, if practical, which countries they are likely to disclose the information to.”