Hi Rebecca
The struggles you are having are not uncommon in our sector and we (NSWRP) are in regular contact with the LRS and other key stakeholders. The last meeting I attended the advice received was that there was not enough money in their budget to include additional contact points and a work around was suggested, I have not heard anymore since.
The LRS is planning to upgrade their platform to enable different reporting methods/processes. I will follow up with LRS and post an update.
In the interim I recommend contacting the conveyancer if you know the address is incorrect and note any unsuccessful contact attempts, agreed it is not ideal. Seeking additional contact points has worked extremely well for us in both being able to avoid debt management and defending any action should the need arise.
Hope this is helpful.
Regards,
Andrew
