Reply To: Retain Pensioner Application Forms not stored Electronically

#25173
Andrea Dolan
Participant

    Canterbury-Bankstown

    Hi Lyndal,

    We went through a very similar thing a number of years ago and worked with our Records team to digitise previous year paper forms. Yes it was time consuming and labour intensive, but we worked on a year at a time and got them all done. The only difference we have compared to yourselves, is that form is stored against the property. Now we have only online forms that are submitted through our website, registered against the property through automations and sent to my team directly. Records do not have to deal with them at all.