Hi Tracey
We have been sending the attached letter to new owners upon receipt of a NOS transfer, if the DOB is provided we record it in our NAR.
It has been extremely successful and received a lot of positive feedback.
Primarily our thought process is to help future proof online offerings and help us to confirm the right person. We have had some instances where father and son live at same address, son then buys a property (or signs for gym membership etc.) and we have assumed it was dad, this can be problematic.
Hope this is helpful.
Example notice to new owner_Redacted
Regards
Andrew
