James we had a similar issue a few months back. Our ratepayer terminated the call and then called the number back and they answered Randwick City Council. However the first we heard about it was when they wrote a letter of complaint to the Mayor to say how heavy handed Council was to collect her rates.
When I called and spoke to her and pointed out that her rates were paid in full and our process was not take credit card details of any kind over the phone she was more at ease. Although she didn’t apologise for being abrupt.
