[James Bentley]

Hi everyone,
A resident received a call from someone claiming to be from Cessnock City Council asking her to make a rates payment over the phone. The resident thought this was unusual and terminated the call. When she did a last call search on her phone, Council’s number came up. It appears sophisticated scammers are targeting residents.

We have alerted Scamwatch. In addition, we are using our social media platforms to bring this scam to the attention of our residents. Just wanted to let you know so that you’re aware of what’s going on out there.

Cheers,
James

[Michael Williams]

Thanks James,

The Shoalhaven team have been made aware of your circumstance and are ‘on alert’.

Regards
Michael

[Tracey Walker]

James we had a similar issue a few months back. Our ratepayer terminated the call and then called the number back and they answered Randwick City Council. However the first we heard about it was when they wrote a letter of complaint to the Mayor to say how heavy handed Council was to collect her rates.

When I called and spoke to her and pointed out that her rates were paid in full and our process was not take credit card details of any kind over the phone she was more at ease. Although she didn’t apologise for being abrupt.

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