Hi Jason,
Canterbury-Bankstown has a fee for re-issuing but have not had to use it. Once we starting telling them there was a charge to re-issue, they started looking for the emails.
We also do the same as Shellharbour, in that when we email “paper” certificates we put the property description in the subject line and register our sent emails in records management.
This has definitely helped reduce the calls we get.
Andrea
