You need to know what notices have been returned & also check that changes have not been missed being recorded. You can choose to do this into your records system, rate system or store it in some-other way but you should always be prepared to be challenged on the basis that the notice/s were incorrectly addressed.
If you were taking legal action for recovery, you would also need to be prepared to say the notice was returned & these are the steps that were taken in order to find the customer. I could think of nothing worse than being asked & answering nothing.
This would be particularly the case when multiple notices are being returned from the same address over a period of time. Normal commercial rules apply here even if not specifically set out in the LGA.
I agree with Susan as to wanting to ensure payments are received & good customer service it is necessary to investigate.
Also Suzi’s comments re knowing what other things have happened regarding the assessment are crucial so that valuable resources are not wasted following up matters that will be resolved via other actions.
