Given that the circular talks about our responsibility to ensure our level of overdue rates is minimised but we should also not increase costs for the ratepayer “who can’t afford it & is suffering hardship (lol)” does this mean that we need to load up the court system with even more matters to ensure we collect the required $ numbers?
It seems to me that they want us to take a softly softly approach to collections but they haven’t given us any better tools than we already have, which is use the courts as a last resort because that is what the customer understands.
