Hi All.
For those councils that are on Pathway, I have spoken to Greg Woodhead from Infor this morning in relation to this. It can be for two reasons:
1. there could be duplicate pensioner details in the response files and Pathway will only allow one entry, so you will need to identify these errors and clean up the data and re-run the verification extract and submit to Centrelink.
2. depending on the version you are on, any version above 3.10.10, there are fixes that came out in the knowledge base that need to be updated. If you are on the latest 3.10.13 there should be no problems.
I suggest that you contact Infor directly for advice on how to move forward if you are having any issues.
Hope this helps.
