Hi Andrea, I had the same problem but then managed to stumble across it. Link is below & the word version is Pensioner Concession Application Form – Hardcopy Format. About 3/4 the way down the list.
http://www.olg.nsw.gov.au/strengthening-local-government/supporting-and-advising-councils/directory-of-policy-advice/rating-and-special-variations
