[John Towers]

Please see the below which is Centrelinks response to OLG regarding Digital Wallets. I’m sure we all know that collection of the copy of the card isn’t mandatory but we do it for our own purposes. I guess it all means do what you’ve been doing or what you think you should be doing. Thanks to Helen for following up.

JT
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Thank you for your enquiry.

In regards to the Centrelink auditing process, physical records/photocopies of the Pensioner Concession Card are not required to be provided. It is solely at the discretion of the Council whether they are taking copies of the card or not, as this is not a requirement of the Centrelink Confirmation eServices Contract.

Therefore, Digital Wallets would fall into the same category. Digital Wallets would not be required to be provided as part of the Centrelink audit process.

A selection of customer consent forms are requested to confirm customer consent has been provided prior to the information being accessed through Business Online Services.

Let me know if you require anything further.

Regards
Shanleigh Munro
Account Manager

Third Party Organisations
Account Management Team NSW & ACT
Department of Human Services – Centrelink
56 Archer Street, Chatswood
P: (02) 9448 3807
M: 0477 317 481
F: (02) 9448 3905