Hi Tracey
At Campbelltown we provide month end stats and publish them through a Council ordinary meeting report. Not everything you have mentioned is included some that are not are included.
Generally I provide to my Manager and our Director stats on any anomalies, as I see them. As an example during COVID lockdowns we meticulously tracked hardship and payment plan application stats (Residential v Business) and payments received each month and compared them to previous years.
I know Neil at Camden collects comparative data across many processes and has been able to use to support his teams needs with evidence.
Hope this is helpful.
Regards,
Andrew
