Hi Matthew,
FCC recommenced legal action from July 2022, but we had to put in place some steps prior to selecting the account for legal. We had to exhaust all avenues first, attempt to call three times where a number is available, email where possible, and send a soft letter to property and postal address advising legal is going to proceed if no contact is made to council, once we have exhausted these steps then the account is to proceed to legal, and we have not changed our thresholds.
Regards
Suzy
