Hi Emma
I am not aware of any requirements to state the full name on the notice.
If the ratepayer has the notice I would consider it to have been served and therefore closes the loop on liability to pay them. I guess they could defend the matter if it escalates and to prepare for this I would make a note that they acknowledge receipt of the notice and made the statement they made, you cannot underestimate good notetaking.
For the record we store the ratepayer as initials followed by surname and the owner full given name and full surname, in Pathway.
Hope this is helpful.
Regards,
Andrew
