Hi Andrea,
In a previous life I worked at a Council using Pathway – at that time pensioner and arrangement indicators were not available on the notice extract however we would extract that detail separately (via Query into a csv file). We would provide those files to the mailing house (with the notice extract file) to apply literals re arrangements and there being a pensioner concession in place etc.
A little bit of work to set up initially but after that just a couple of extra steps (max 5 minutes extra) 3 times year when producing instalment notices – and it helped maintain a healthy relationship with our Customer Service colleagues.
