Hey Trev,
Wollongong will buck the trend here (but i dont agree with it).
Our NAR team will update a rate notice based on a marriage certificate or change of name, if im asked i always respond that our rate records need to match whats held on title and refer them to update with titles office and LRS etc, but thats not our Council position.
Due to how risk adverse in the privacy space we are now, we dont even keep a copy of the marriage certificate or death certificate in the case of changing someone to estate of the late. The customer service officer cites the certificate and we action.
Dallas
