[Srisa Heffernan]

Hi Elizabeth,

We have had numerous issues with our reconciliations not matching VGs supplementary list totals and VG land totals since VGs have started their transition to Val IQ. We would recommend you reach out to Tracy Walsh at VGs. She has resolved a number of issues for us.

Some of the early issues were due to syncing issues between ValIQ and ValNet. And information not flowing between the two.

We are also doing GVal this year and had discrepancies in supps prior but worked with Tracy to get it right in an additional Supp provided the week before GVal was provided to us. As far as we know GVal is correct (properties match) but there are discrepancies in the 1st supp after GVal – we did a quick recco of the ons and offs and discovered a $1,500,000 discrepancy – 2 properties that had been cancelled by VGs had been made current again (not the first time – so we knew what to look for). This was fixed by VGs in the next supp list.

Some of the issues we had included:

– Cancelled properties made current again – giving a discrepancy on the totals page and the total value (without additional WF being provided to show why they were current again)

– a $11,700 discrepancy. A Work Flow was provided to us on the 9/9/25 Supp List – it was provided again on a 12/9/25 Supp List. The net result of the ons and offs of this WF = $11,700. This was the only WF we received on the 9/9/25 Supp List and it was given to us without the WF event being updated to 9/9. The date completed was 25/7/25 so it came through again with the data to Council event date showing 12/9/2025.

– long delays in new values for subdivisions and un-amalgamations. With the child records still showing as PROFORMA in ValNet with no values.

-Boundary Adjustment DPs had not been actioned at all – for some time the new DPs didn’t exist in ValNet.

– not really an issue – but some strata children were not provided in GVal ( we delete these anyways) – we think this is because in ValNet they are connected to the cancelled parent property and not the new SP record.

– multiple issues with stratas- not significant just annoying delays and weird non consecutive PIDs

– my final bug bear is having to submit address updates – and not being able to do these ourselves – its time consuming and sometimes your submission gets completely ignored.

I hope that helps!