[Peter ODonnell]

I have become aware of a Council (not mine) having difficulties with a current audit.

The issue is with Councils procedure to deal with a potential customer who may refuse to sign the consent form which forms part of the application.

The Council realise they cannot confirm eligibility via the CCeS portal and suggested they would call the 1800 number provided. This is answer was found to be unacceptable.

Any ideas?

PS They have been advised Council cannot refuse to grant an eligible person a rebate.

Thanks in advance.

Peter

• This topic was modified 1 year, 9 months ago by Peter ODonnell.
• This topic was modified 1 year, 9 months ago by Peter ODonnell.
• This topic was modified 1 year, 9 months ago by Peter ODonnell.

[Trevor Holland]

Peter

I have come across this situation.

Solution I came up which seems to work is as follows.

Require the customer to complete the pension concession application form and provide their current Pension Concession Card as proof of eligibility.

Grant the rebate for the current year and leave it at that.

Onus is on the ratepayer to come in to Council each year and complete the application form if they want the rebate to be granted.

Hope this helps.

Trevor

[Peter ODonnell]

Thanks Trevor.

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