Hi Andrea & Glynes,
I told Centrelink that their blurb was a load of crap and not acceptable in it’s present form.
I converted the fact sheet into a letter and made it more user friendly deleting stuff that doesn’t apply to our ratepayers.
It still has the potential to worry ratepayers as there is a few things that Centrelink won’t budge on but I think my letter will be accepted and understood.
Dave
p.s. we just went through the same process with direct debit as CBA told us to send a letter advising that the agreement was transferring to the new entity, and even though I had complete control over the wording (CBA still wanted final approval) and the letter said that they did not have to do anything, we still had ratepayers ringing asking what they needed to do.
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