A customer has presented with a DVA card that is not embossed with TPI, however has suppled a letter stating the maximum degree impairment is 80 points and stated this is the equivalent of TPI. Has anyone come across this. My standing would be that as the card is not embossed we would not grant a concession!! Any help appreciated
While the MRCA impairment rating of 80 points is the highest level of impairment and is treated as the MRCA equivalent of total and permanent incapacity for compensation purposes, this impairment score does not, on its own, provide eligibility for a pensioner rebate.
Eligibility arises only when they hold a Gold Card (TPI/EDA).
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