[David Grima]

Hi all,
From time to time we receive new supplier forms that the larger managing agents want us to complete so they will pay rate & water notices we issue for properties they manage.
We have to jump through hoops including providing them with a copy of our bank statement + providing them with our bank account details AS THEY WILL ONLY MAKE PAYMENT BY EFT.
Before I tell the latest one to go jump, is that the stance you normally take with these sorts of requests?
Dave

[Glynes Maxfield]

Hi Dave
We have had a couple come through, but they haven’t been large rent rolls.
What happened to making the payments by BPay batch?
If you have batch receipting, then I guess it’s not too bad, but if you don’t and it is a larger agent, then that could take a while to receipt.
Good luck.
Glynes

[Andrea Dolan]

Hi Dave,

We have agents who manage hundreds and hundreds of properties within the LGA and they all pay using the payment options available to them, mostly BPay. We haven’t had agents request anything like this. And if they did, our response would be that paying directly in to Council’s bank account is not a payment option, use what is on the rates notice.

Andrea

[David Grima]

thank you Glynes and Andrea 🙂

[Dallas McConnell]

Hey Dave,
We get this issue quite a lot at the gong, i think our largest manages about 600+ properties and at last count we had more then 60 managing agents for our LGA.
We generally advise them that paying into our bank account is not one of our preferred payment methods.
Though we did get push back recently from one who turned up with a cheque for the full amount as they didnt want to pay the Bpay fees apparently. It took cashiers hours to receipt hundreds of properties manually.

Its on my to do list for part of a service optimisation council is leading, so if anything comes from it ill let you know.

Regards,
Dallas

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