Hi Carmel,
As discussed, we went live with Payble in November last year – think we were the 1st and could still be the only NSW Council so far offering Payble?
For go live we just tried to mirror what we offered with our inhouse legacy system (rates – total amount, instalment + monthly & water – total amount & monthly) but also added weekly & fortnightly plus the obvious incentive of being able to offer credit card.
The only thing I would have done differently is migrating the existing agreements across rather than making them register again – looking back I think it would have been the case of short term pain (enquiries + complaints) for long term gain (not having to run 2 parallel systems in Payble).
We had the usual teething problems associated with any new software but very happy as benefits far outweigh any problems.
Happy to discuss offline with you or any others looking at implementing Payble.
Dave
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