[Rod Taber]

Does any other Council out there charge for ratepayers who request a refund cheque/EFT due to being in front with payments.

[nucleo]

Hi Rod
Kiama don’t charge a fee for a refund.

[Maria Devoti]

Hi Rodd,
Coffs currently don’t but I would be interested in this.

[Matthew Saunders]

Penrith City Council has a $36.00 fee payable for refunds of overpayments. We don’t always charge the fee, but may invoke it for serial offenders who purposefully overpay their rates and then expect us to refund their credit at the drop a hat, like it is a savings account.

We also use it to deter small balance refunds.

[Carla Mete]

Hi Matthew, that’s very interesting as we have some ratepayers who use their rates account as a savings account also. Is this fee outlined in your Rates Policy? if so, would you mind sharing the wording in your Rates Policy?
Thank you

[Cindy Allan]

Snowy Monaro Regional Council charge $35.00

[Linda Fury]

Hi Rod

Wollongong Council don’t charge a fee to refund.

[Neil Charge]

Hi

Camden Council does not charge a fee for refunding overpaid rates.

[Ken Bakon]

No fee at Canterbury-Bankstown……………………….yet!

[Matthew Saunders]

In response to Carlas’ query about Penrith Council’s refund fee, we don’t have a rates policy that says when it is to be used. It is in our fees and charges simply as a “Refund of Overpayment” under Financial Services with a charge of $36, and is listed as a direct cost recovery charge.

[Carla Mete]

Thanks Matthew 🙂

[Lindell Parlour]

Hi Rod,
Ballina Shire Council charges a $20 fee

[Michael Cherry]

Hi Rod,
Newcastle has a $37.00 fee payable for refunds of overpayments. Like Penrith we don’t always charge the fee, but use it to deter serial refund and trivial requests.

The fee is simply recorded in our Fees and Charges annually.

[Suzi Flynn]

We’ve introduced a fee this year. The fee has decreased the number of refunds processed by 42%.

[Ken Bakon]

Hi All,
Just a quick question re overpayments in general.
I can find no reference in the Act or Regulations that compel us to refund overpayments.
Can anyone enlighten me as to our obligations to refund overpayments – Act, Regulation or other authority?

Ta

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