Hi Everyone,
I am needing help and advice again 🙂 and not sure where I should put this question. We are looking at doing an audit of sorts of all service charges on all assessments here in Bega. We have identified quite a few assessments in recent months where correct charges have not been applied i.e. should have had connected water but still on unconnected or waste service availability charge instead of waster management charge. We are losing Revenue by not being diligent etc.
Has anyone out there on authority conducted an audit where all assessments were checked? How did you go about it? what reports did you run? what processes did you implement to improve the process?
If you have time please let me know your thoughts?
Many Thanks,
Dani
.
